Pre & Post-Sales Consultant — Enterprise Cash Management & Banking API Solutions Bank Central Asia (BCA)
Manage the end-to-end banking API integration lifecycle for more than 200 enterprise clients, covering onboarding, testing, go-live, post-production monitoring, incident handling, and SLA management. Maintain a zero critical-failure record across major deployments and partner with relationship marketing teams to identify client needs, design tailored cash management solutions, and deliver technical product demonstrations.
Designed and implemented API, payment, ERP integration, RPA, MT940, merchant reporting, and foreign exchange solutions for major enterprise clients including Astra International Group, Indosat, Xiaomi, DANA, BCA Digital, Bank DKI, LinkAja, Semen Indonesia Group, XXI Cinemas, and others. Collaborate with product owners, business analysts, QA engineers, and IT teams using Postman and Kibana to diagnose production issues, improve complaint handling, communicate incidents, and maintain client trust.