I am a senior IT technician with over 25 years of experience supporting Windows environments, hardware, software, and network connectivity.
I have worked extensively in technical support roles, including Tier 1 support, PC and laptop maintenance, operating system installation, and user assistance. My background includes both onsite and outsourced IT support, with a strong focus on keeping systems running efficiently.
I am experienced in configuring Microsoft Windows, Microsoft Office, Windows 10/11, and Microsoft 365, as well as setting up LAN and Wi-Fi networks. I also have hands-on knowledge of structured cabling and general infrastructure support.
In addition to technical support, I have experience in sales and customer service, which has strengthened my communication skills and ability to work directly with users and clients. I am detail-oriented and comfortable working in collaborative environments.
I hold education in Informatics and Systems Engineering, and I have completed certifications including CCNA and Microsoft IT Professional Server Administrator / Enterprise Administrator. These credentials support my practical experience in networking and systems administration.
I am looking for opportunities where I can contribute my long-standing IT support expertise, problem-solving ability, and customer-focused approach to a stable technical team.
Delivered Tier 1 technical support within Microsoft Windows environments and LAN networks to facilitate efficient operations.
Supported users by troubleshooting technical issues, maintaining hardware and software, and helping ensure stable day-to-day IT service delivery.
Provided technical support, installation, configuration, and maintenance of PC and laptop hardware in alignment with user onboarding and support protocols.
Installed and configured LAN and wireless networks to ensure reliable connectivity and optimal system performance.
Sold computer equipment and accessories in wholesale and retail environments.
Worked with customers to provide product guidance and support sales activities.
Sold computer equipment and accessories in wholesale and retail settings.
Provided customer service and product advice to support sales operations.
Installed LAN structured cabling and provided technical support for the Agricultural Census Management.
Performed PC maintenance, installation, and configuration tasks.
Supported maintenance and assembly of computer equipment.
Assisted with technical department operations and hardware-related tasks.
Higher University Technician, Informatics
Completed higher university technical studies in Informatics.
Systems Engineering, Systems Engineering
Studied Systems Engineering.
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