Head of Operations

I lead operational strategy and day-to-day execution across multiple wellness brands, keeping leadership, marketing, fulfillment, customer support, and external partners aligned.

I build and optimize workflows, SOPs, and operational systems to improve execution visibility, reduce bottlenecks, and create clearer ownership across teams. I also monitor KPIs, refund behavior, customer experience, and operational metrics to support leadership decisions and continuous improvement.

I coordinate ecommerce and fulfillment operations across platforms and affiliate systems, partnering closely with media buying and marketing teams so operational capacity keeps pace with growth.

I managed end-to-end project delivery, client onboarding, implementation planning, stakeholder communication, risk mitigation, and issue resolution across multiple client accounts.

I built structured ClickUp and Confluence workflows that improved visibility, documentation, accountability, and cross-team coordination. I also partnered with account management, media buying, creative, and analytics teams to align delivery with client goals and campaign timelines.

I analyzed campaign and operational performance data to improve implementation efficiency and profitability decisions, while applying Agile practices and resource planning to reduce staffing conflicts across technical, creative, and media teams.

I directed multidisciplinary remote teams delivering digital marketing, web development, and customer implementation projects.

I led Agile project execution for initiatives valued at over $5M, consistently delivering within scope, timeline, and budget expectations. I also created operational strategies, implementation frameworks, and SOPs that improved delivery consistency, scalability, and cross-functional alignment.

I monitored budgets, timelines, and operational KPIs while supporting cost control without compromising delivery quality, and I helped reduce project cycle times and onboarding delays through better process design.

I built and scaled a distributed team of 20+ professionals, improving cross-functional collaboration and operational efficiency.

I implemented budgeting, payroll, time tracking, and workflow management systems that reduced administrative workload. I also managed operational workflows across marketing, operations, and customer support to strengthen accountability and daily execution.

I conducted performance reviews and retrospectives to improve team engagement, retention, and delivery performance, while optimizing production workflows to increase content delivery speed without sacrificing quality.

I managed planning, coordination, and delivery of web and digital projects across a portfolio of client accounts.

I introduced Agile-based project tracking systems that reduced missed deadlines and improved delivery consistency. I also coordinated resource allocation and cross-functional planning to maximize staffing utilization across projects.

I developed internal SOPs and QA standards that became company benchmarks for scalable delivery and quality control.

I led real estate and facilities projects with contractors, documentation, vendors, and stakeholder coordination.

I directed projects valued at EUR 1M+, ensuring on-time and on-budget delivery. I also managed documentation, consultants, and community stakeholders while supporting audit readiness and compliance.

I created long-term project roadmaps and reporting processes that improved resource planning and project visibility.

I coordinated internal resources and vendors across construction and IT integration projects, including HR and CRM system deployments.

I supported procurement, contract negotiation, payroll administration, and compliance processes. I also conducted safety and compliance audits, maintaining a strong safety record.

I helped complete projects under projected budgets while improving operational coordination across teams and vendors.