I resolve incidents related to CAE documentation and PRL platforms.

I proactively monitor document expiration dates to avoid operational blocks and maintain continuity in processes.

I also upload and update documentation in CAE platforms such as Ctaima, Nidus, E-coordina, and Nalanda, while coordinating with clients and suppliers to request access and correct documentation issues.

I reviewed, validated, and analyzed documentation for public grants in accordance with regulatory requirements.

I managed administrative files end to end and controlled documentation within established deadlines.

I prepared technical and financial reports, monitored subsidizable payments, and coordinated internal administrative processes while providing personalized client support throughout the application process.

I managed client portfolios and insurance policies in CRM platforms, ensuring accurate administrative follow-up.

I maintained databases and corporate digital tools, and provided multichannel customer support by phone, email, and chat with a focus on first-contact resolution.

I also handled document tracking, expiration control, and support for internal operational processes in a remote environment.