I am a professional with more than 5 years of experience in administration, customer service, and document management.
I have worked in operational and administrative environments, both on-site and remotely, supporting processes such as public grant applications, case coordination, and document control.
I stand out for my ability to manage multiple priorities with accuracy, maintain organized records, and provide effective support to clients, suppliers, and internal teams.
I have strong experience using CRM systems, CAE/PRL platforms, and office tools such as Microsoft Office, Excel, SharePoint, and Microsoft Teams.
I am known for my proactive attitude, clear communication, and commitment to continuous improvement and operational efficiency.
I am open to opportunities where I can contribute my administrative, coordination, and remote support skills in a structured and results-oriented environment.
I resolve incidents related to CAE documentation and PRL platforms.
I proactively monitor document expiration dates to avoid operational blocks and maintain continuity in processes.
I also upload and update documentation in CAE platforms such as Ctaima, Nidus, E-coordina, and Nalanda, while coordinating with clients and suppliers to request access and correct documentation issues.
I reviewed, validated, and analyzed documentation for public grants in accordance with regulatory requirements.
I managed administrative files end to end and controlled documentation within established deadlines.
I prepared technical and financial reports, monitored subsidizable payments, and coordinated internal administrative processes while providing personalized client support throughout the application process.
I managed client portfolios and insurance policies in CRM platforms, ensuring accurate administrative follow-up.
I maintained databases and corporate digital tools, and provided multichannel customer support by phone, email, and chat with a focus on first-contact resolution.
I also handled document tracking, expiration control, and support for internal operational processes in a remote environment.
Diplomado, Administración de Empresas Turísticas
Training in tourism business administration and service quality.
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