About Me
I am a professional with more than 11 years of experience in customer service, sales, and administrative management, both in face-to-face environments and digital channels.
I stand out for clear and empathetic communication, a strong results orientation, and the ability to resolve situations efficiently and responsibly.
I value teamwork, organization, and commitment to company goals, and I enjoy contributing to a positive experience for customers and internal teams.
Throughout my career, I have worked in customer care, post-sales support, billing, collections, and commercial assistance, adapting to dynamic environments and different business sectors.
I am currently looking for a new opportunity in Customer Service, Customer Experience, or an administrative/commercial role where I can continue growing professionally and add value through my experience.
I am especially interested in positions where I can strengthen relationships with people, support operational processes, and contribute to team growth.
Skills
Problem SolvingCustomer ServiceCommunicationSalesCustomer ExperienceBillingAdministrative SupportTeamworkCustomer RetentionCollectionsMultichannel Support
Experience
I handled student inquiries and support through social media channels such as WhatsApp, Instagram, and email.
I provided guidance on new products, supported post-sales follow-up, and helped recover overdue payments.
This role strengthened my customer care, digital communication, and collections follow-up skills in an online learning environment.
I provided personalized in-branch customer service and commercial advice to clients.
I managed sales goals, resolved inquiries, complaints, billing issues, and collections, while also supporting customer loyalty initiatives.
This position gave me extensive experience in high-volume customer interaction, commercial operations, and service quality.
I delivered personalized customer service and supported daily sales operations.
I monitored stock levels, ensured product availability and proper rotation, and maintained order and visibility in displays.
The role combined customer-facing service with operational control and merchandising tasks.
I supported suppliers linked to oil and energy companies, handling sales and coordination of registrations in official records.
I also managed collections follow-up and performed general administrative tasks related to daily operations.
This experience strengthened my administrative organization, client coordination, and payment tracking abilities.
I handled incoming calls and provided guidance to passengers regarding air travel post-sales support.
I delivered accurate information, managed billing-related inquiries and complaints, and contributed to customer retention.
The role required strong communication, responsibility, teamwork, and adaptability in a dynamic service environment.
Education
Técnica en Administración y Organización Hotelera, Administración y Organización Hotelera
Tertiary studies focused on administration, organization, and hospitality management.
Perito Mercantil con Especialización Contable e Impositiva, Contabilidad e Impuestos
Secondary education with specialization in accounting and tax-related subjects.
Customer Experience (CX), Customer Experience
Complementary training in customer experience and service improvement.
Community Manager y Publicidad Digital, Digital Marketing
Complementary training in community management and digital advertising.
Excelencia en Atención al Cliente, Customer Service
Complementary training focused on customer service excellence.
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