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Spanish - Native or Bilingual

About Me

I am a professional with more than 11 years of experience in customer service, sales, and administrative management, both in face-to-face environments and digital channels.

I stand out for clear and empathetic communication, a strong results orientation, and the ability to resolve situations efficiently and responsibly.

I value teamwork, organization, and commitment to company goals, and I enjoy contributing to a positive experience for customers and internal teams.

Throughout my career, I have worked in customer care, post-sales support, billing, collections, and commercial assistance, adapting to dynamic environments and different business sectors.

I am currently looking for a new opportunity in Customer Service, Customer Experience, or an administrative/commercial role where I can continue growing professionally and add value through my experience.

I am especially interested in positions where I can strengthen relationships with people, support operational processes, and contribute to team growth.

Skills

Problem SolvingCustomer ServiceCommunicationSalesCustomer ExperienceBillingAdministrative SupportTeamworkCustomer RetentionCollectionsMultichannel Support

Experience

Customer Care / Atención al Alumno @ Taller de Inversiones en bolsa (Academia online)
Jan 2024 - Jul 2026

I handled student inquiries and support through social media channels such as WhatsApp, Instagram, and email.

I provided guidance on new products, supported post-sales follow-up, and helped recover overdue payments.

This role strengthened my customer care, digital communication, and collections follow-up skills in an online learning environment.

Ventas y Atención al Cliente @ Claro (AMX – Telefonía)
Mar 2013 - Nov 2023

I provided personalized in-branch customer service and commercial advice to clients.

I managed sales goals, resolved inquiries, complaints, billing issues, and collections, while also supporting customer loyalty initiatives.

This position gave me extensive experience in high-volume customer interaction, commercial operations, and service quality.

Ventas y Atención al Cliente @ Red petrol (YPF)
Oct 2012 - Jan 2013

I delivered personalized customer service and supported daily sales operations.

I monitored stock levels, ensured product availability and proper rotation, and maintained order and visibility in displays.

The role combined customer-facing service with operational control and merchandising tasks.

Ventas y Atención al Cliente @ Achilles group
May 2011 - Mar 2012

I supported suppliers linked to oil and energy companies, handling sales and coordination of registrations in official records.

I also managed collections follow-up and performed general administrative tasks related to daily operations.

This experience strengthened my administrative organization, client coordination, and payment tracking abilities.

Post venta de aéreos @ Despegar.com
Dec 2010 - Mar 2011

I handled incoming calls and provided guidance to passengers regarding air travel post-sales support.

I delivered accurate information, managed billing-related inquiries and complaints, and contributed to customer retention.

The role required strong communication, responsibility, teamwork, and adaptability in a dynamic service environment.

Education

La Suisse CEPEC – Escuela Superior de Hotelería
Jan 2004 - Dec 2011

Técnica en Administración y Organización Hotelera, Administración y Organización Hotelera

Tertiary studies focused on administration, organization, and hospitality management.

Escuela de Comercio N.º 35 D.E. 21
Jan 1998 - Dec 2003

Perito Mercantil con Especialización Contable e Impositiva, Contabilidad e Impuestos

Secondary education with specialization in accounting and tax-related subjects.

Coder House
Sep 2025 - Dec 2025

Customer Experience (CX), Customer Experience

Complementary training in customer experience and service improvement.

Coder House
Aug 2022 - Nov 2022

Community Manager y Publicidad Digital, Digital Marketing

Complementary training in community management and digital advertising.

La Suisse CEPEC
Not specified

Excelencia en Atención al Cliente, Customer Service

Complementary training focused on customer service excellence.

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