I am a customer support, customer experience, sales, and administrative professional with more than 11 years of experience serving customers through in-person and digital channels.
I focus on providing friendly, clear, and solution-oriented service, always prioritizing a positive experience for each customer. I am experienced in handling inquiries, complaints, billing matters, collections, post-sales follow-up, and customer retention.
I have worked with customers through WhatsApp, Instagram, email, phone, and branch-based service. My background also includes commercial advising, sales management, payment follow-up, and administrative support.
I am responsible, organized, committed, and able to work effectively as part of a team. I adapt quickly to dynamic environments, new challenges, and evolving ways of working.
I am actively seeking a new opportunity where I can contribute my customer service and commercial experience while continuing to grow professionally. I am interested in Customer Support, Customer Experience, Administration, and Commercial roles, and I am open to learning and adding value in other areas.
I provided support and resolved student inquiries through WhatsApp, Instagram, and email for an online academy.
I advised students about new products, provided post-sales support, followed up on overdue payments, and worked on customer recovery.
I delivered personalized customer service and commercial advice to clients at the branch, supporting sales activities and business objectives.
I handled inquiries, complaints, billing, collections, and customer retention activities.
I provided personalized service to the public and supported sales-related customer interactions.
I controlled and followed up on inventory, ensured product availability and rotation, and replenished products on shelves and displays.
I supported suppliers connected to oil and energy sector companies, providing customer service and coordinating sales and official registry enrollments.
I managed collections follow-up and performed general administrative tasks related to daily area operations.
I handled incoming calls and advised passengers regarding air travel services.
I provided accurate information in response to traveler inquiries and delivered post-sales support for flight services.
Technical Degree, Hotel Administration and Organization
Tertiary studies in Hotel Administration and Organization.
Commercial Expert Diploma, Accounting and Taxation
Secondary studies with a specialization in accounting and taxation.
Course, Customer Experience (CX)
Completed complementary training in Customer Experience.
Course, Community Management and Digital Advertising
Completed complementary training in community management and digital advertising.
Course, Customer Service Excellence
Completed complementary training in customer service excellence.
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