I am an independent and self-motivated IT professional with over 7 years of experience in IT, networking, cloud support, and IT operations.
I have worked across cloud environments, network administration, desktop support, and infrastructure troubleshooting, with a strong focus on service availability and incident resolution.
In my recent role, I have provided high-level support for cloud environments, escalated incidents appropriately, and helped ensure SLA compliance while maintaining customer satisfaction.
I have hands-on experience with Active Directory, DNS, DHCP, VMware, Hyper-V, Citrix, Windows Server, and ticketing-based support processes.
My background also includes telecom operations, network maintenance, and systems coordination, which has strengthened my analytical thinking and problem-solving abilities.
I am interested in continuing to grow in cloud and infrastructure support roles where I can contribute to reliable operations, technical troubleshooting, and service improvement.
I provide high-level support and troubleshooting for cloud environments, ensuring service availability and timely incident closure within SLAs.
I escalate incidents to L3 support when needed and help maintain smooth cloud operations across different infrastructures.
I also provision machines across environments including VMware and Hyper-V, contributing to operational efficiency and reliable service delivery.
I designed and installed networks for Cisco devices and supported the organization’s IT infrastructure.
I troubleshot network problems and outages, updated data servers and equipment, and provided remote support through a ticketing system.
My role involved maintaining stable operations across systems including Citrix, Active Directory, Windows Server, and virtualization platforms.
I managed network connectivity and troubleshot technical issues in a banking environment.
I administered Active Directory, DNS, DHCP, and web servers while supporting desktop connectivity and configurations.
This role strengthened my experience in enterprise support, user assistance, and infrastructure reliability.
I performed primary maintenance for telecom sites and maintained power and signaling systems for telecommunications infrastructure.
I also compiled and reported site data to telecom operators, supporting operational continuity and field coordination.
I worked on ZTE DC systems and troubleshooting tasks related to telecom operations.
I supported installation and commissioning of microwave equipment and conducted surveys and planning for telecom installations.
BS, Electronic Engineering
I completed a Bachelor of Science in Electronic Engineering, building a foundation in electronics, systems, and technical problem-solving.
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