Customer Service and Collections Specialist

I provide telephone support and sales for executive ground transfer services.

I work in high-pressure scenarios, quickly identifying needs and finding practical solutions to ensure service continuity.

My role requires strong communication, responsiveness, and the ability to handle critical situations efficiently.

I managed telephone and digital collections for overdue debt portfolios assigned under strict legal and extrajudicial protocols.

I negotiated assertively with delinquent clients, achieving effective payment agreements and meeting monthly recovery targets.

I also maintained accurate records of payment promises, account history, and updates in the organization’s internal system.

I handled multichannel inquiries related to financial services, online banking support, and operational requests.

I ensured compliance with strict banking information security policies while maintaining strong customer service quality metrics such as CSAT and SLA.

This role strengthened my ability to work in regulated environments with precision and professionalism.

I provided telephone support for rapid dispatch of roadside assistance units in critical, high-pressure situations.

As an Operations Analyst, I monitored processes, response times, and emergency dispatch operations in Greater Caracas.

I also coordinated directly with commercial partners and corporate providers, analyzed incidents, prepared operational reports, and proposed procedural improvements.

I provided telephone support and dispatch coordination for roadside assistance services.

I managed logistics with external national providers and resolved complex service escalations independently to ensure end-customer satisfaction.

This experience strengthened my ability to coordinate operations under pressure and maintain service quality.

Night program, currently unfinished. I studied Business Administration with a mention in Human Resources.