I am a customer support and client success professional with over 6 years of experience across insurance, hospitality, and creative services. I have handled high volumes of customer interactions daily while maintaining strong service quality, accuracy, and responsiveness.
My background includes inbound and outbound support, client relationship management, complaint resolution, and CRM administration. I am comfortable working across email, live chat, and phone-based support environments, and I consistently focus on retention, satisfaction, and clear communication.
I have hands-on experience with Salesforce, Zoho CRM, HubSpot CRM, and Nimble CRM, along with strong proficiency in Google Workspace, Microsoft Word, Microsoft Excel, and Slack. I also bring a process-oriented mindset and a strong attention to documentation and data accuracy.
In my recent roles, I supported clients in fast-paced environments, resolved issues efficiently, and collaborated closely with cross-functional teams to improve service delivery. I have a track record of meeting KPIs related to resolution rate, CSAT, and customer retention.
I am seeking a fully remote customer success or client support role where I can contribute my communication skills, CRM expertise, and problem-solving abilities. I work well in remote teams and am flexible across time zones.
I am bilingual in English and French and hold a Bachelor of Science in Business Management, along with certifications in customer service, project management, and remote work foundations.
