I am a Customer Service and Customer Support professional with three years of experience in retail support and outbound insurance sales. I deliver responsive assistance across phone, email, and chat while maintaining a strong focus on customer satisfaction, retention, and accurate issue resolution.
I have experience managing high-volume customer interactions, including 150–250 outbound calls per day and more than 100 documented customer interactions per week. I am comfortable resolving product inquiries, purchases, returns, exchanges, complaints, and account-related requests.
I use CRM platforms including Genesys, Convoso, and HubSpot to manage customer records, document interactions, qualify leads, and support end-to-end customer journeys. My work includes appointment setting, lead conversion, objection handling, and collaboration with sales and underwriting teams.
I am known for active listening, empathy, persuasive communication, conflict resolution, and dependable KPI performance. I consistently aim to resolve issues on first contact and create positive experiences that encourage repeat business.
I am prepared for fully remote work with a reliable 50 Mbps internet connection, backup router, HP laptop, webcam, headset, stable power, and a quiet home workspace. I am available to work across all time zones from Monday through Friday.
