I am a student of Hotel Administration with experience in customer service, sales, cash handling, and payment processing.
I have worked in hospitality, retail, and caregiving roles, which helped me strengthen my communication skills, empathy, and problem-solving abilities.
I am comfortable assisting clients, managing reservations, handling billing and collections, and coordinating with different teams to ensure a positive customer experience.
I also have experience with cash register closing, stock control, product display, and working with multiple payment methods.
I am known for being responsible, committed, and results-oriented, with a strong focus on delivering excellent service.
I am looking to grow in a commercial environment where I can contribute my customer-oriented mindset and continue developing professionally.
I completed an internship in reception and Food & Beverage, where I provided personalized attention to guests and clients.
I managed reservations, payments, and invoicing, while also advising customers about hotel services.
I coordinated with different areas to help ensure a high-quality customer experience.
I worked providing personalized accompaniment and assistance.
This role strengthened my empathetic communication and my ability to resolve situations calmly and responsibly.
I handled customer service and product guidance in a retail environment.
I processed payments using multiple methods, closed and balanced the cash register, and supported stock replenishment and control.
I also collaborated with product display and store organization tasks.
Licenciatura, Administración Hotelera
I am currently studying Hotel Administration and have completed 65% of the program.
Course, English for Hospitality A1
I completed an English for Hospitality A1 course focused on basic communication in hotel settings.
Course, Quality in Customer Service in Tourism
I completed training focused on service quality and customer attention in the tourism sector.
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