I am a project and operations professional with more than three years of experience working in remote environments. I coordinate portfolios, schedules, risks, processes, and communication with clients and multidisciplinary teams.
I manage multiple client projects simultaneously, translating business goals into scopes, priorities, actionable plans, task distribution, and delivery follow-up. My work includes portfolio reviews, capacity tracking, quality control, and adjustment of priorities when needed.
I have experience structuring operational routines, SOPs, playbooks, CRM processes, and follow-up workflows. I focus on making information accessible, reducing reliance on informal communication, and increasing team autonomy.
I support media and funnel analysis, forecasting, CRM audits, and the transformation of operational data into reports, dashboards, and process improvements. I am comfortable consolidating data from multiple initiatives to support decision-making.
I use ClickUp, Google Sheets, and Google Workspace to organize work, monitor progress, and improve visibility across operations. I am also interested in automation and practical applications of AI in project and operational management.
I manage projects and accounts, supporting client operations, launches, and new business initiatives in a remote environment.
I support media and funnel analysis, forecasting, CRM structuring, and follow-up routines to improve operational visibility and help teams make informed decisions.
I coordinate scope, schedules, priorities, resources, deliveries, and quality reviews for up to 17 client projects simultaneously. I lead weekly portfolio reviews to monitor capacity, risks, priorities, and required adjustments with project managers, clients, and multidisciplinary teams.
I led a CRM and commercial-process audit for a financial services company, analyzing 119 opportunities and coordinating improvements to the pipeline, follow-up, reporting, documentation, and training. I also create SOPs, playbooks, and support materials to standardize routines and improve team autonomy.
I managed small-business projects from planning through delivery, converting client goals into scope, schedules, priorities, task allocation, and progress follow-up.
I coordinated client communication, ClickUp workflows, and the execution of content, paid media, and follow-up activities.
I supported appointment scheduling, procedure confirmations, and client communication in a clinical services environment.
As a freelancer, I provided social media and paid traffic management services for small businesses.
Technologist Degree, Aesthetics and Cosmetics
Technologist degree in Aesthetics and Cosmetics.
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