I am an operations and customer support professional with more than 10 years of experience across public and private organizations.
My background combines administrative management, issue resolution, CRM usage, and quality-focused work under ISO 9001 practices.
I have supported member services, citizen service, customer incidents, commercial requests, and back-office coordination in high-volume environments.
I also have experience training doctors, internal users, and new team members on data entry, digital records, and internal systems.
I am especially interested in remote and international opportunities where I can contribute through process improvement, service mindset, and operational discipline.
I value organized workflows, accurate documentation, and collaborative work that improves customer experience and internal efficiency.
I manage administrative health-related cases, member support requests, and operational follow-up.
I coordinate internal workflows, track documentation, and support resolution of service issues.
I also train doctors and internal users on data entry, digital records, and the use of internal systems.
I work with Tramix, Cawri, SQL, and management tools to improve information accuracy and response time.
I handled citizen service, claims management, administrative files, and user communication.
I supported food safety, pest control, and quality-related operational areas.
I improved internal processes through better organization, documentation, and follow-up routines.
I worked with administrative systems and case tracking to increase visibility across departments.
I resolved customer incidents, commercial requests, and service issues in a high-volume environment.
I trained new team members and supported coordination of corporate sales activities.
I used CRM tools to manage customer information, follow-ups, and commercial opportunities.
I also participated in quality processes aligned with ISO 9001:2015 standards.
I managed a B2B client portfolio, commercial follow-up, financial products, and customer requests.
I supported credit and collections operations using CRM, SAP, and administrative tools.
I coordinated operational follow-up to solve account, payment, and documentation issues.
Master's Degree, Quality and Strategic Planning
Certification, ISO 9001:2015 Lead Auditor
A17256
Certification, ISO 9001 Internal Auditor
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