Client Success & Technical Support Specialist

High-volume client-facing role providing relationship management, account support, technical troubleshooting, and personalized solutions for 25–100+ customers daily in a structured, KPI-driven environment.

Recognized as a Top 1% Verizon performer and earned multiple District Top Performer recognitions for consistently exceeding customer satisfaction, sales, and operational performance goals.

Managed customer interactions from initial engagement through issue resolution, documented case notes in Salesforce CRM, and partnered with cross-functional teams to improve service outcomes.

Worked in an operations and customer service role managing POS systems, transaction processing, and team coordination in a fast-paced service environment.

Handled cash and card payments, supported scheduling and inventory tracking, and maintained consistent customer service standards under high-volume conditions.

Built reliability, organization, and comfort with digital tools and basic transaction accounting.

Managed an independent online storefront and digital asset transactions in a self-directed e-commerce environment.

Tracked sales data, maintained accurate transaction records, and applied basic analytical and bookkeeping practices.

Developed practical knowledge of digital marketplace operations and account management.

In progress certification focused on foundational IT support skills.

Studied game and interactive media design.

Studied game and interactive media design.

Completed high school education.