I am a customer-focused professional with experience in customer support, administrative assistance, document management, and academic services.
I have a strong background in communication, organization, and problem-solving, and I enjoy helping clients while keeping workflows efficient and well-structured.
In my work, I have handled customer inquiries, supported sales operations, coordinated multiple projects, and delivered personalized service with attention to detail and deadlines.
I also have experience providing public support through volunteer work, assisting people with digital government services, documentation, and benefit applications.
My academic background in Social Work has strengthened my ability to understand people’s needs, communicate clearly, and work with empathy in service-oriented environments.
I am especially interested in remote opportunities where I can contribute to customer success, administrative support, and operational improvement.
I founded and managed TextoArt, where I handled customer inquiries and provided personalized support.
I also edited and formatted academic documents using ABNT, APA, and Vancouver standards, while coordinating multiple projects and meeting deadlines.
This role strengthened my ability to manage client relationships, organize workflows, and deliver high-quality service in a remote-friendly environment.
I assisted customers and supported sales operations while helping maintain a positive customer experience.
My responsibilities also included organizing merchandise and contributing to smooth day-to-day store operations.
This position reinforced my customer service skills, adaptability, and attention to operational detail.
I supported citizens with digital government services, documentation, and benefit applications during the COVID-19 period.
This volunteer work required patience, clear communication, and the ability to guide people through administrative processes.
It also helped me develop a strong sense of public service and problem-solving in high-need situations.
I supported children's educational development through tutoring and childcare responsibilities.
I maintained communication with families and organized learning routines to support consistency and progress.
This experience strengthened my interpersonal skills, responsibility, and ability to work with care and structure.
Bachelor's Degree, Social Work
I completed a bachelor's degree in Social Work, which provided me with a strong foundation in human services, communication, and support-oriented work.
Technical Program, Graphic Design
I am currently pursuing a technical program in Graphic Design.
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