I am a customer support and digital operations professional with more than 5 years of experience across customer service, technical troubleshooting, live chat and email support, sales coordination, and content writing.
I have supported customers in telecommunications, banking, e-commerce, gaming, and digital marketing environments, handling both inbound and outbound interactions with a strong focus on service quality and resolution speed.
My background includes managing billing, scheduling, account, and service-related concerns, as well as documenting customer interactions accurately and coordinating with internal teams to ensure timely issue resolution.
I am also experienced in social media management and client communication, including onboarding, invoicing, account coordination, Zoom presentations, and promotional content creation using Canva and Facebook Business Suite.
I work well in remote and fast-paced support settings, and I adapt quickly to new systems, workflows, and responsibilities. I bring strong written and verbal English communication skills, problem-solving ability, and a customer-first mindset.
I am open to opportunities where I can contribute in customer support, administrative support, or digital operations roles while continuing to grow my skills in client service and communication.
Assisted customers through phone, email, and chat support channels.
Resolved billing, scheduling, account, and service-related concerns efficiently while maintaining accurate documentation of customer interactions and escalations.
Delivered high-quality customer service while managing multiple inquiries daily and coordinating with internal teams to ensure timely issue resolution.
Managed inbound customer inquiries through email, live chat, social media, and phone support.
Assisted clients with onboarding, scheduling, invoicing, and account coordination while supporting digital marketing initiatives and social media engagement campaigns.
Conducted Zoom presentations, communicated project updates with clients, and created visual and promotional content using Canva and Facebook Business Suite.
Assisted telecommunications customers with billing, connectivity, and account concerns.
Performed technical troubleshooting and issue resolution for customer accounts and services while maintaining customer satisfaction standards during high call volumes.
Documented customer interactions accurately within company systems.
Bachelor of Arts, English
Completed a Bachelor of Arts in English.
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