I am a customer success and digital prospecting professional focused on onboarding, lead generation, and remote commercial support.
I currently work in customer success, where I lead onboarding processes, personalized tutoring, and follow-up strategies that improve activation, retention, and user satisfaction.
I have also worked in outbound marketing and commercial operations, generating qualified leads, supporting sales pipelines, and using automation to improve efficiency and response times.
My background combines customer care, academic support, and commercial coordination, which allows me to connect empathy with measurable business results.
I am especially strong in CRM management, lead qualification, persuasive communication, and process improvement, with a practical mindset oriented toward scalability and service quality.
I value authentic relationships, structured execution, and creating a positive experience at every touchpoint, whether in customer success, sales support, or remote operations.
I lead onboarding and customer success processes in a remote environment, focusing on activation, retention, and user experience.
I provide technical support, validate academic deliverables, and accompany more than 600 students through their certification journey with personalized follow-up.
I also improved response workflows in RESPOND, reducing response times and strengthening satisfaction across the service cycle.
I directed outbound campaigns through LinkedIn and generated qualified leads for coaches and consultants.
I scaled commercial reach through automation tools and managed the full sales flow from prospecting to handoff to closing teams.
My work focused on conversion, pipeline efficiency, and lead generation at scale.
I managed agendas, policies, clients, and executive reports in a confidential administrative and commercial support role.
I supervised payments, personal cash flow, and document organization, helping reduce rework through a more structured system.
This role strengthened my operational discipline, attention to detail, and administrative coordination skills.
I scheduled weekly interviews through cold calling and supported a bilingual sales process for Venezuela.
I provided personalized guidance and active follow-up to students, contributing to strong enrollment results and high retention.
This experience reinforced my communication, objection handling, and consultative selling skills.
Certification, Prospectador Setter Digital / Asistente Virtual / Servicio al Cliente
This certification strengthened my dual profile in prospecting and customer support.
I generated qualified leads using outbound strategies and automation tools, improved daily efficiency, and applied CRM and conversational copy in commercial workflows.
Diplomado, Gerencia de Riesgos de Seguros y Reaseguros
This program developed my analytical and preventive mindset.
It helped me build technical and legal criteria, strengthen diagnostic thinking, and apply structured analysis to client management and problem solving.
Licenciatura, Administración de Recursos Materiales y Financieros
This academic background gave me a solid foundation in resource administration, planning, budgeting, and operations.
It supports my current work in process optimization, commercial pipeline management, and performance-oriented execution.
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