IT Support Specialist and Systems Analyst

I am an Informatics Engineer and IT Support professional with more than seven years of experience in technical support, systems analysis, troubleshooting, and system administration.

I provide first- and second-level support to users, resolving technical issues across software, hardware, workstations, email, mobile devices, routers, and access systems. I am experienced in maintaining service quality and supporting priority clients.

I have worked with SaaS, CRM, ITSM, and Helpdesk solutions, including platform configuration, user administration, technical documentation review, and software installation. I also conduct product demonstrations and online webinars as part of presales activities.

I am knowledgeable in Windows environments, virtualization technologies, workstation assembly, server backup review, and IT equipment configuration. I enjoy improving legacy processes through documentation and scripting to reduce setup time.

I collaborate effectively with cross-functional teams and bring strong communication, negotiation, and conflict-resolution skills. I am committed to delivering reliable customer support and maintaining high standards of service quality.