Daniel Rezende Penido
Daniel Rezende Penido

Customer Support and Administrative Assistant

Actively looking · Member since 30 Jul 2026
Message
Location
Belo Horizonte, Brazil
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Part Time
Experience level
Mid

About

Professional summary

I am an organized and reliable professional with experience in customer-facing roles, independent business operations, and administrative support.

I manage the full order lifecycle, including order intake, quoting, production coordination, packaging, shipping, invoicing, payment processing, and reconciliation.

As the owner and operator of an independent 3D printing business, I handle customer communication, pricing, logistics, scheduling, and day-to-day business administration independently.

I have strong communication, organization, time management, problem-solving, and customer service skills developed through business ownership, pet care services, and university recruitment work.

I am comfortable using productivity, collaboration, CRM, and AI tools to improve efficiency and quickly adapt to new software.

I am seeking remote opportunities as a Customer Support Specialist, Virtual Assistant, Administrative Assistant, Operations Assistant, or Customer Service Representative. I am available for full-time or part-time work and can work U.S. business hours.

Skills

19 capabilities

Tech stack & tools

Working toolkit

Collaboration

Communications

Design

Experience

Career history

Owner / Operator Self-Employed 3D Printing Business

Manage an independent 3D printing business end to end, including receiving customer orders, preparing quotes, coordinating production, packaging, shipping, and processing payments.

Own the complete administrative and bureaucratic workflow, including order intake, pricing, quoting, invoicing, payment collection, and reconciliation. Handle customer communication, order management, logistics, and daily business operations while using digital and AI tools to streamline workflows and customer follow-up.

Dog Walker Dog Republic

Provided reliable and punctual pet care services for a U.S.-based client base for more than four years.

Built trust with clients through consistent communication, dependability, and attention to detail. Independently managed a personal schedule involving multiple daily appointments.

External Sales Representative Unicesumar University

Represented the university in external sales and student recruitment activities, engaging with prospective students.

Developed strong interpersonal, communication, persuasion, planning, and relationship-building skills while meeting outreach targets.

Education

Learning history

Unicesumar University

Bachelor's Degree, Marketing

Incomplete degree program.

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