I am a bilingual Operations and Management professional with more than 10 years of experience in quality systems, business strategy, and operational excellence.
I specialize in process optimization, Agile methodologies, KPI monitoring, stakeholder management, and data-driven decision-making. I have led cross-functional initiatives focused on improving efficiency, compliance, and service quality.
Throughout my career, I have managed technical and operational communications for corporate clients, supported product life cycles, coordinated audits, and maintained strong client relationships.
I bring experience in quality management, packaging operations, supplier coordination, technical data analysis, and regulatory compliance across multiple product lines and business environments.
I am certified in Agile Methodologies and have advanced proficiency in Microsoft Office, with additional experience using Power BI, SAP ERP, AutoCAD, Minitab, and remote collaboration platforms.
I am committed to delivering measurable operational results through strategic leadership, administrative efficiency, continuous improvement, and autonomous time management in remote-first environments.
Manage technical and operational communications for corporate clients, ensuring service excellence and effective stakeholder engagement.
Oversee product life cycles, regulatory compliance, and adherence to client specifications.
Led client success initiatives and resolved complex inquiries to support strong client retention and satisfaction.
Spearheaded digital transformation through online reporting, improving operational efficiency by 2%, while managing audits and documentation to ensure compliance with international standards.
Managed project workflows across 17 product lines, consistently meeting critical deadlines and coordinating operational activities.
Standardized operational procedures to improve workflow efficiency and consistency.
Analyzed complex data to validate specifications and support data-driven operational decisions.
Managed inventory and coordinated supplier testing, contributing to reduced production lead times.
Consulted with AAA-tier clients and strengthened business relationships through proactive technical communication.
Monitored KPIs to drive continuous improvement and operational success.
Master, Operations Management
Master's degree in progress.
Specialization, Agile Methodologies
Completed a 192-hour specialization in Agile Methodologies.
Professional Certification, Soft Skills and Management Skills
Completed training in soft skills and management skills.
Professional Certification, Internal Auditing: HACCP, ISO 22000, and FSSC 22000 V7
Internal Auditor certification in progress.
Professional Certification, BRCGS Food Safety V.9
Completed BRCGS Food Safety V.9 certification.
Bachelor of Science, Mechanical Engineering
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