I am a motivated and adaptable customer support professional with four years of combined experience in customer service, telemarketing, cold calling, upselling, and cross-selling.
I have handled inbound and outbound calls, live chats, emails, and social media inquiries while delivering clear, accurate, and customer-focused assistance.
I am skilled at resolving complex objections, de-escalating challenging interactions, and maintaining a professional voice and tone throughout the customer experience.
I have supported customers with account setup, product listings, payment options, platform navigation, product information, and promotional campaigns.
I also have experience conducting surveys, gathering customer feedback, re-engaging dormant users, and documenting insights to support business strategy and client reporting.
I am comfortable working with CRM systems and collaboration tools, and I bring strong communication, time management, data entry, and problem-solving abilities to customer-facing roles.
Conducted surveys and gathered customer feedback on brand awareness, product satisfaction, and campaign impact. Documented insights to support strategy development and client reporting.
Addressed product and service questions using objection-handling techniques, maintained engagement, and built rapport with contacts to create positive brand experiences.
Marketed and sold consumer electronics, enterprise ICT solutions, and telecom infrastructure to corporate clients, government agencies, and retail partners. Presented tailored solutions for clients in telecommunications, energy, and public services.
Collaborated with legal and procurement teams to finalize contract terms, pricing, and delivery timelines, and closed high-value B2B and B2G sales deals aligned with strategic goals.
Responded to customer questions and concerns through phone calls, live chat, email, and social media. Provided accurate assistance with account setup, product listings, payment options, and platform navigation.
Flagged inappropriate, duplicate, and fraudulent listings for review, worked with the moderation team to maintain platform integrity, and re-engaged dormant users by sharing information about new features and promotions.
B.Sc
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