Program & Operations Leader

Protect product velocity and client commitments through a key team-member transition while owning end-to-end delivery for a client-facing learning platform. Lead Agile ceremonies with a globally distributed engineering team and balance high-demand client enhancements against platform-wide priorities.

Coordinate release management across QA, UAT, and deployment, identifying integration issues before they reach clients. Scope new AI capabilities with engineers and translate technical feasibility into clear plans for clients and internal stakeholders.

Delivered on-time and on-budget Mirakl and Magento marketplace implementations for global B2B and B2C brands, orchestrating delivery from discovery through go-to-market across concurrent project streams. Led globally dispersed Agile teams of more than 15 people, tightened sprint execution, and removed cross-functional blockers across time zones.

Designed KPI dashboards and program-status frameworks adopted across the PMO, accelerating executive decision-making and reducing status-reporting overhead. Served as the primary liaison between C-level sponsors and delivery teams, translated business objectives into executable plans, and supported follow-on client engagements.

Delivered enterprise software implementations valued at up to $1 million across aerospace, automotive, and healthcare, owning the full lifecycle from installation and configuration through deployment, training, adoption, and operational cutover. Managed programs in regulated industries where delivery timing and execution quality were critical.

Ran two parallel $1 million deployments of an engineering platform into the Defense and Commercial divisions of a major aerospace client using hybrid cloud and on-premise architecture. Reduced planning cycle time by 30%, led complex integration and user-training programs, advised enterprise accounts on process improvement and KPIs, and facilitated executive steering committees.

Directed a flagship custom MRP program across six partner companies, delivering a 1,000% improvement in supply-chain planning performance and enabling advanced what-if scenario analysis. Led mission-critical programs focused on business-process optimization, cost reduction, and manufacturing planning for enterprise clients.

Owned a $5 million global QA program for a mission-critical product, leading distributed teams to reduce field faults by 20% and improve release stability. Launched a B2C mobile game into Brazil's top 10 on iOS and Android, managing the full product lifecycle from concept and creative development through technical build and go-to-market. Designed and rolled out PMO standards, sprint governance, and delivery metrics across multiple program teams.

Designed and delivered Agile and project management training programs for corporate and executive audiences. Coordinated the Project Management MBA program at IPEP, including curriculum design, faculty selection, and scheduling.