Customer Service and Administrative Support Professional

I am an engineering professional with experience in digital customer service, administrative support, database management, SEO writing, and content creation for social media.

I have managed customer inquiries, shipping options, service rates, payments, collections, billing systems, and post-sale follow-up while maintaining a strong focus on customer satisfaction and retention.

I have also worked in commercial management, where I provided personalized guidance, handled objections, negotiated with customers, and supported sales growth through effective communication and service recommendations.

As a parliamentary assistant, I supported legislators with research, report writing, agreement proposals, draft legislation, citizen relations, scheduling, meeting coordination, documentation, logistics, and field activities.

I am adaptable, organized, proactive, and comfortable working with digital tools such as CRM platforms, Trello, Google Docs, and Excel. I also have skills in SEO writing, content creation, communication, leadership, and logical thinking.

I am seeking remote work opportunities where I can contribute efficiency, creativity, organization, customer focus, and strong communication skills.