I am a Senior Project and Portfolio Manager with more than 20 years of experience delivering multi-million-dollar technology, marketing, and business transformation programs across international environments.
I have managed portfolios valued at more than $8 million, led cross-functional and distributed teams of up to 45 members, and consistently achieved high on-time delivery and client satisfaction rates.
My expertise includes portfolio governance, program delivery, enterprise platform migrations, CRM and data integrations, PMO enablement, risk management, vendor management, and executive reporting.
I combine Agile, Scrum, SAFe, Waterfall, and hybrid delivery approaches with data-driven decision-making, OKR alignment, RAID governance, and process optimization.
I am experienced in leading technology, healthcare, financial services, e-commerce, and managed services initiatives for both enterprise clients and high-growth organizations.
I am PMP, SAFe 6.0 LPM, RMP, CSM, CSPO, and ITIL v3 certified, and I work fluently in English and natively in Spanish across remote, hybrid, and international environments.
Established portfolio governance aligned with company Objectives and Key Results, including prioritization criteria, resource allocation, and executive reporting processes.
Designed multi-channel go-to-market programs, integrated data and communication systems, built executive KPI dashboards, and created scalable process documentation. Contributed to an 8% reduction in customer churn.
Managed an $8 million technology portfolio spanning four concurrent strategic initiatives with an 11-person cross-functional team and direct executive reporting.
Directed enterprise platform migration and dual CRM integration programs, implemented Monday.com as the enterprise Work OS, established RAID governance, and achieved 95% on-time delivery with a 20% improvement in operational efficiency.
Delivered complex data migration and API integration programs for Fortune 500 clients, achieving 100% data accuracy and zero business downtime.
Directed managed services for a $2 million enterprise data portfolio, sustaining 99.5% system uptime while leading distributed teams of more than 45 onshore and offshore members. Implemented ITIL v3 practices that improved incident response time by 40% and reduced service tickets by 25%.
Led PMO operations for a $3 million project portfolio, managing four Project Managers and delivering more than 45 projects annually.
Built and mentored the project management organization, achieved 95% on-time completion and 98% client satisfaction, identified $800,000 in expansion opportunities, and managed the company P&L with full budget authority.
Provide fractional project, program, and portfolio management services, PMO enablement, strategic technology advisory, and business systems implementation.
Delivered more than 75 engagements for small and medium-sized businesses across Latin America while maintaining a 95% client retention rate.
Managed a $1 million information technology infrastructure and business process improvement portfolio.
Led national healthcare transformation programs involving warehouse management systems, business process management, and medical databases.
Worked in regional product marketing strategy and technical services, contributing to Six Sigma process improvement initiatives across Latin America.
Master, Fintech and Digital Financial Services
Master, Digital Banking and Finances
MBA, Banking and Finance
Bachelor of Science, Electronic and Communications Engineering
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