Senior Technical Manager | Telecom Networks, GPON, IPTV and VAS

Managed operational support and monitoring for IPTV and OTT service delivery platforms supporting millions of subscribers. Led incident response, production troubleshooting, root cause analysis and coordination of cross-functional engineering teams during high-severity service events and network outages.

Directed deployment and operational support for more than 11,000 OLTs and 3.5 million ONTs across large-scale FTTH environments. Designed geo-redundant EMS/NMS infrastructure, maintained SLA compliance, monitored middleware, CDN, DRM and content distribution systems, and delivered operational reports to executive stakeholders.

Developed operational procedures, troubleshooting documentation and knowledge-base articles while collaborating with vendors and engineering teams to improve automation, service assurance and operational workflows.

Delivered advanced telecom solutions across IPTV and GPON platforms, leading proofs of concept, solution design and network transformation initiatives.

Managed integration of third-party systems including network management, alarm and provisioning tools. Installed, integrated and troubleshot content delivery, middleware, provisioning and network performance systems, while supporting system integration testing, validation, deployment and service assurance.

Implemented intelligent network and value-added services for telecom operators across India.

Delivered network upgrades, system integrations and performance optimization initiatives to support reliable telecom service delivery.

Managed telecom platforms including SMSC, CRBT, SMAP, CBP and GFEP. Supported charging systems, billing integration and telecom product rollouts.

Installed and configured carrier-grade ATCA infrastructure and collaborated with IT, marketing and operations teams to support service delivery.

Managed prepaid intelligent network systems for IDEA Cellular and designed and implemented prepaid telecom products and services.

Handled subscriber lifecycle management, provisioning and voucher management systems for telecom operations.