I am a systems and IT support engineer with 15 years of experience designing, implementing, and optimizing hybrid network infrastructures. My work combines technical support, systems administration, automation, cloud security, and cybersecurity operations.
I have led initiatives that reduced data storage costs by 20%, decreased system downtime by 50%, and improved operational efficiency by 25%. I focus on building reliable, secure, and scalable technology environments that support business continuity.
I have hands-on experience with Microsoft 365, Entra ID, Google Workspace, endpoint management, virtualization, networking, firewalls, patching, monitoring, and incident response. I am comfortable troubleshooting complex hardware, software, identity, access, and cloud infrastructure issues.
My cybersecurity background includes AWS and Azure security, SIEM and SOC operations, IAM troubleshooting, MFA, log analysis, compliance controls, vulnerability-related maintenance, and security frameworks such as NIST, MITRE, ISO 27001, SOC 2, HIPAA, PCI DSS, COBIT, and GDPR.
I also bring strong customer-facing support experience through phone, chat, and email channels. I am skilled in ticket resolution, SaaS support, billing support, escalation handling, technical documentation, training, and maintaining customer satisfaction.
I am open to remote opportunities where I can apply my systems engineering, automation, cloud security, and technical support expertise to improve operational performance and security.
I work as an independent IT Cybersecurity Consultant, providing support related to cloud security, systems administration, automation, monitoring, identity management, and technical troubleshooting.
My consulting focus includes improving security posture, analyzing incidents and logs, supporting endpoint and network environments, and helping organizations maintain reliable IT operations.
I administered hybrid IT and network environments with responsibility for cybersecurity monitoring, troubleshooting, critical incident response, escalations, reporting, virtualization, load balancing, networking, firewall management, patching, and maintenance.
I managed Microsoft 365, Entra ID, Google Workspace, Power BI, endpoint management, device compliance, firmware, database updates, agents, tenants, and integrations. I also worked with AWS and Azure security and applied frameworks including SOC 2, ISO, COBIT, HIPAA, PCI DSS, NIST, MITRE, and ISO 27001.
I led technical initiatives that reduced data storage costs by 20%, reduced system downtime by 50%, and increased operational efficiency by 25%. I contributed through automation, scripting deployments, monitoring, and security-focused operational improvements.
I provided technical support through phone, chat, and email channels, diagnosing and resolving hardware, software, ticket, incident, and customer case issues.
I supported PC, notebook, and mobile-device software solutions for HP, Avast, and Samsung. My responsibilities included ticket resolution, billing support, SaaS support, escalation handling, troubleshooting, quality assurance, and customer satisfaction.
Bachelor Degree, Business Administration
Bachelor degree program in Business Administration.
Diploma, IT Technical Support Engineering
Diploma in IT Technical Support Engineering.
High School Diploma
High school diploma graduation.
SERVER+, Information Technology
System Administrator Global Certificate on Neutral Vendors
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
