Customer Support and Client Success Specialist

I lead day-to-day administrative operations and service delivery while serving as a primary contact for customers, vendors, and stakeholders. I resolve inquiries and service issues, coordinate departmental communications, and maintain customer records, operational documentation, and performance reports.

I recruit, train, onboard, and evaluate more than 40 permanent, temporary, and contract employees annually. I also oversee procurement, logistics, scheduling, inbound and outbound calling, chat support, workflow improvements, and service-quality initiatives based on customer feedback.

I managed key customer accounts and developed long-term client relationships through consultative support across the sales lifecycle. I responded to customer inquiries, tracked interactions and follow-up requirements, and maintained accurate customer and performance records.

I coordinated project updates between clients and technical teams, conducted customer presentations and service demonstrations, and supported customer issue resolution and retention initiatives. I also coordinated inbound and outbound calling and chat support activities.

I managed strategic client accounts and acted as the primary liaison for customer communication, relationship management, and service concerns. I delivered presentations, managed expectations, conducted client satisfaction surveys, and implemented service improvements.

I supported customer onboarding and relationship development while coordinating recruitment, employee training, and team performance reviews. I also conducted outbound cold-calling activities to support client engagement.

I supervised customer-facing sales representatives across Lagos and Ogun States. I managed customer complaints, account collections, reconciliation matters, service issues, reporting, and performance monitoring.

I trained and mentored sales representatives on customer engagement, communication, and relationship-management practices. My work supported stronger customer service standards and sales-team performance.

I built and maintained relationships with healthcare professionals and institutional customers. I handled customer inquiries, product-information requests, delivery coordination, follow-ups, and customer account records.

I conducted presentations, resolved customer concerns, and ensured high levels of client satisfaction. I supported reliable communication and service throughout the customer relationship lifecycle.