Remote Virtual Assistant Royal Prestige
Worked as a remote virtual assistant for Royal Prestige.
Supported remote administrative and customer-related activities according to the role listed in the resume.
Pelly Boodoo
E-commerce Operations and Customer Support Specialist
Open to offers · Member since 3 Aug 2026- Location
- Venezuela
- Desired salary
- Unspecified
- Work preference
- Remote Only / Full Time
- Experience level
- Mid
About
Professional summaryI am an e-commerce operations and customer service specialist with more than six years of experience supporting digital operations, customers, orders, and sales processes.
I have practical experience setting up and operating Shopify stores, including product uploads, catalog organization, collections, tags, navigation menus, themes, payment gateways, and shipping-rate testing.
I am skilled in real-time order tracking, payment validation, delivery coordination, and incident resolution with customers, couriers, and internal teams.
I use Excel and Google Sheets to maintain records, prepare reports, and control operational data accurately. I also work with Google Workspace and Canva to create web banners, presentations, and organized business materials.
My strengths include clear product copywriting, excellent spelling, attention to detail, and a customer-focused communication style. I am comfortable supporting remote operations and helping digital stores run efficiently.
My background also includes hospitality reception, technical product support, direct sales, pharmaceutical advising, collections, and delivery follow-up.
Skills
17 capabilitiesTech stack & tools
Working toolkitDesign
Experience
Career historyE-commerce Store Operations Manager (Shopify) Independent Project – DropLatam
Set up a Shopify store from scratch, including themes, menus, manual product uploads, product collections, tags, and general store navigation. Organized the product catalog to support a clear shopping experience.
Wrote persuasive product descriptions and created promotional web banners in Canva. Simulated purchasing flows, configured payment gateways, tested shipping rates, and provided personalized customer assistance related to products and payment processing.
Order Management Coordinator Black Kitchen
Confirmed and tracked delivery-platform orders in real time.
Resolved incidents involving couriers and customers to help ensure timely deliveries.
Receptionist and Customer Service Representative RQ Stay Hotel
Provided in-person and telephone assistance to hotel guests.
Managed reservations and prepared operational reports in Excel.
Technical Support and Customer Service Representative Dronescan
Provided technical advice on technology products and post-sales support to users.
Maintained daily sales records in Excel, shared management reports with the team through Telegram, and prepared executive presentations for training sessions and internal meetings.
Customer Service and Direct Sales Representative Independent Commerce
Handled direct sales and customer service activities.
Provided technical advice on automotive spare parts, managed collections, and followed up on deliveries.
Pharmaceutical Advisor and Customer Service Representative Laboratorio Genia Care
Worked as a pharmaceutical advisor and customer service representative.
Provided personalized assistance to customers regarding products and payment processing.
Education
Learning historyU. E. Pedro Vicencio Morán
High School Diploma, Science
Completed a Bachelor of Science high school education.
DropLatam
Practical Training in E-commerce and Shopify, E-commerce and Shopify Store Operations
Applied training in Shopify navigation, catalog management, Canva design, and virtual store operations.
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