I am a bilingual Customer Success and Enterprise Account Management professional with more than 10 years of experience building trusted client relationships and delivering high-touch customer experiences. I specialize in customer onboarding, retention, implementation, stakeholder communication, and helping clients maximize value from services and technology.
I have supported international and executive clientele across hospitality, wellness, real estate, education, and service environments. My approach combines personalized success planning, proactive follow-up, and clear communication to improve adoption, satisfaction, and long-term engagement.
In my current wellness facilitation work, I manage end-to-end guest onboarding and deliver individual and group training experiences. I partner closely with Concierge, Spa, Guest Experience, and Operations teams to coordinate complex requests and ensure seamless service delivery.
I also bring substantial account management experience from real estate, where I managed customer lifecycles from inquiry and onboarding through post-service follow-up. I maintained client portfolios, CRM records, and cross-functional coordination while resolving issues and maintaining strong retention.
My operations background includes founding and managing a bakery and coffee shop, where I led purchasing, inventory, vendor relationships, scheduling, budgeting, sales reporting, and customer service. Earlier in my career at HP, I managed procurement and logistics claims in a multinational environment while meeting service-level expectations.
I communicate fluently in English and Spanish and have working knowledge of French and Portuguese. I am motivated by customer outcomes, operational improvement, cross-functional collaboration, and creating thoughtful experiences for diverse global clients.
