SYS Admin

Dedicated, practical IT Support Specialist and Systems Administrator with 15 years of hands-on technical experience spanning multichannel helpdesk operations (phone, email, ticketing), remote troubleshooting, identity and permissions management, and infrastructure administration. Active personal user and advocate of Tailscale and mesh overlay networking for over a year, combining real-world homelab networking (MikroTik RouterOS, Omada managed switches, isolated VLANs) with solid enterprise IT administration (Active Directory, Microsoft Entra ID / M365, NTFS privileges, Acronis EDR, Veeam 365, Wasabi). Known for clear, empathetic technical communication, high first-contact resolution rates, and an instinctive tinkerer’s mindset focused on removing friction for end-users.