Customer Support professional

I am a motivated and adaptable professional based in Port Harcourt, Nigeria, with experience in customer service, virtual assistance, and administrative support.

I have supported clients through phone, chat, and email, resolving concerns, maintaining accurate interaction records, and building positive customer relationships through clear communication and empathy.

As a virtual assistant, I have managed schedules, email communication, data organization, internet research, reporting, and remote coordination while maintaining confidentiality and attention to detail.

I am currently developing my cybersecurity career through intensive SOC Analyst training. My learning includes SOC workflows, threat monitoring, threat detection, incident response basics, networking, and cybersecurity fundamentals.

I have hands-on exposure to online cybersecurity labs and learning platforms, including TryHackMe, Cisco Networking Academy, Simplilearn, and TS Academy. I am committed to continuous learning and improving my security operations capabilities.

I work effectively both independently and collaboratively in remote, multicultural environments. I bring strong problem-solving, communication, time-management, and multitasking skills to every role.