Quality Assurance Analyst

Handled customer inquiries through email, chat, and phone, resolving issues related to order delivery, product content, payments, refunds, and service requests.

Delivered support in accordance with company policies, quality standards, and brand guidelines. Analyzed user needs, provided accurate solutions and recommendations, and worked with team members to meet KPI and service-level targets.

Collaborated with QA engineers to design and maintain test strategies, test plans, and test cases. Analyzed functional and technical requirements to identify test scenarios and edge cases.

Executed manual and exploratory testing, validated expected versus actual behavior, and documented software defects with clear reproduction steps and impact analysis. Assisted development teams with root cause analysis and defect troubleshooting.

Develop and execute test strategies, test plans, and test cases to provide functional coverage for applications. Analyze business and technical requirements, perform manual and exploratory testing, and validate expected application behavior.

Implement UI test automation using Playwright and maintain a dedicated automation repository with DevOps teams. Configure and maintain Jenkins pipelines for automated UI and regression test execution, update test suites as applications evolve, and collaborate with developers, DevOps, and product stakeholders throughout the SDLC.