Guest Communication Specialist

I manage night audit operations by downloading and cross-checking next-day reservations and updating booking statuses in audit logs to maintain accurate operational and financial records.

I verify payment and confirmation statuses, issue guest access codes, and register guest information in relevant portals to meet gated-community security requirements. I provide real-time chat and phone support for guest questions, pre-booking inquiries, and booking-platform communications.

I use Breezeway to dispatch work orders and create maintenance tickets for repairs and amenity deliveries. I also support smooth shift handovers by reviewing daily logs, communicating updates, and documenting pending tasks.

I engaged prospective clients to identify real estate investment opportunities and financing needs for short-term lending solutions.

I maintained internal databases, cleaned outdated records, and organized data to improve lead targeting and outreach efficiency. I conducted cold calls and strategic email campaigns to generate leads and build relationships with real estate investors and industry professionals.

I worked as a virtual assistant supporting lead sorting activities for a real estate investment firm focused on helping sellers complete transactions efficiently.

My role involved supporting customer and operational communication, maintaining organized information, and assisting with lead-related administrative workflows.

I tracked trucks and shipments to ensure loads were completed successfully, updated internal company records, and kept customers informed about shipment progress.

I also received dispatcher training, communicating with customers in the United States to coordinate loads and secure transportation opportunities.

I worked as a sales advisor for a Venezuelan company offering a virtual dollar wallet for local businesses.

I also served as a sales team supervisor, supporting sales activities and team coordination.

I transcribed English audio recordings for an international freelance group supporting artificial intelligence software improvement.

My transcription work primarily involved customer service audio, requiring comprehension of a wide range of United States accents.

I worked remotely for an international transport and freight company based in Florida. I tracked current shipments, coordinated new shipments, and updated the company database.

I provided customer service through email and phone calls, communicating shipment information and supporting logistics operations.

I completed a three-month internship as part of my secondary technical education in Commerce and Administration with a Computer Science mention.

I used CANTV proprietary software to manage client contracts from the previous five years.

Bachelor's degree studies in Tourism at UNEFA in Caracas, Capital District.