Customer Service and Administrative Support

• Managed daily schedules and coordinated up to 20 patient appointments per day, ensuring operational efficiency and high patient satisfaction.
• Maintained direct communication with recurring patients, strengthening retention and loyalty.
• Coordinated payments and financial records using Medilink, internal Excel spreadsheets, and physical accounting records.
• Updated CRM databases, ensuring data accuracy and consistency.
• Extracted, cleaned, and segmented patient data for monthly Mailchimp email marketing campaigns.
• Handled confidential medical and financial information with discretion.

• Provided direct sales support, ensuring accurate transactions using Transbank and internal software.
• Tracked personal sales performance in a competitive environment.
• Managed daily cash reconciliation and financial reports.
• Supervised operations of the second branch, coordinating staff schedules and attendance.
• Managed inventory, stock monitoring, and monthly orders.
• Maintained accurate sales records and documentation.

• Delivered in-person and online English classes, developing lesson plans and grading assessments.
• Managed digital learning platforms and academic records.
• Coordinated English Department operations, including instructor schedules and student tracking.
• Observed classes and provided feedback to improve teaching quality.
• Delivered advanced workshops for graduate students on business projects and presentations.
• Organized departmental activities to improve workflow and collaboration.