B2B Appointment Setter / Sales Development Representative

I execute daily outbound calling campaigns using qualified prospect lists, maintaining a high-activity pace of up to 100 calls per day. I qualify prospect interest, identify needs and investment capacity, handle commercial objections, and schedule meetings for the sales team.

I manage prospect interactions and follow-up in Salesforce, consistently booking approximately 20 meetings per week and achieving an 80% meeting attendance rate. I provide closers with relevant prospect context to support faster and more effective sales cycles.

I provided direct customer service and supported in-person and telephone sales processes. My work contributed to high customer satisfaction and retention levels.

I organized, cleaned, and updated customer and supplier databases to improve information accuracy and support commercial follow-up activities.

I managed the full order cycle and maintained direct telephone communication with commercial customers. I handled customer requirements and supported product-related requests with a focus on service quality.

I monitored the customer portfolio and high-demand product deliveries in real time, contributing to customer loyalty, repeat purchases, and a reported 90% effectiveness rate in retention and requirement resolution.

Bachelor's degree in Accounting.

Intensive training in digital marketing and effective sales.