I am an advanced International Trade student with experience in customer service, administration, sales, and operational support. I am organized, proactive, and results-driven, with a strong focus on delivering effective service and resolving customer needs.
I currently provide remote operational support and customer service for MRW España. My work involves maintaining operational records, following cases through resolution, and assisting customers through digital communication channels.
My background includes commercial advising, travel package quotations, booking management, CRM follow-up, sales closing, client retention, and after-sales support. I am comfortable identifying opportunities and building positive customer relationships.
I also have administrative experience managing databases, commercial inquiries, email, WhatsApp Business, and coordination of client responses. I am skilled at supporting commercial processes and keeping information accurate and up to date.
I am proficient with Microsoft Office, Google Workspace, tracking systems, and CRM platforms at an intermediate level. I am a native Spanish speaker with intermediate English proficiency and am continuously improving my language skills.
Provide remote operational support for MRW España, including the registration and updating of operational information.
Coordinate and follow up on customer cases through resolution while delivering customer service through digital communication channels.
Delivered personalized customer service and commercial advising for travel clients. Prepared travel package quotations and managed booking processes.
Identified sales opportunities, maintained client follow-up through CRM, closed sales, and provided retention and after-sales support.
Handled commercial inquiries and provided digital customer service. Coordinated client responses and maintained regular follow-up.
Updated and administered databases, managed WhatsApp Business and email communications, and supported commercial administrative processes.
Provided direct customer service and supported sales activities in a retail environment. Processed payments and handled cash transactions.
Managed cash register operations, reconciliation, and daily closing procedures. Performed stock control and restocking activities.
Bachelor's Degree, International Trade
Bachelor's Degree in International Trade, currently in progress. Advanced student in the third year of the program.
High School Diploma, Economics and Administration
High School Diploma in Economics and Administration.
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