I am a versatile full-stack software engineer with experience in backend systems, APIs, web and mobile application development, software testing, and technical support. I build scalable solutions, integrate third-party services, and optimize applications to improve performance and user experience.
I have delivered freelance software projects for clients and local businesses, combining development, QA testing, troubleshooting, and post-deployment maintenance. My work has contributed to improved workflow efficiency, reduced load times, reliable uptime, and high client satisfaction.
I am proficient in database integration, REST APIs, Git/GitHub, Docker, AWS, PostgreSQL, MongoDB, CI/CD pipelines, and Agile practices. I also use tools such as Visual Studio Code, Postman, Trello, Slack, Microsoft Teams, CRM platforms, and ticketing systems.
Alongside engineering, I bring strong technical and customer support experience. I have managed inbound and outbound communications, documented customer interactions, resolved issues across phone, email, and video channels, and maintained high quality assurance and customer satisfaction results.
My administrative background has strengthened my attention to detail, confidentiality, scheduling, records processing, and operational coordination. I am comfortable managing large volumes of data and inquiries while maintaining accuracy and professionalism.
I am pursuing a Bachelor of Science in Software Development and hold additional credentials in web development, web and computer programming, commercial fundamentals, and business administration. I am focused on remote software engineering opportunities where I can contribute technical expertise, problem-solving skills, and a customer-centered mindset.
Engineered scalable backend systems and APIs, improving application performance and reducing downtime by 20%. Integrated third-party services and optimized codebases to enhance user experience and reduce load times by 40%.
Provided ongoing technical support and maintenance to support reliable uptime and repeat business. Conducted software testing and QA activities, achieving defect detection rates above 95% before production releases.
Delivered custom web and mobile applications for local businesses, improving client workflows and user engagement. Developed full-stack solutions and supported smooth deployment and application performance.
Performed software testing and QA, reported bugs, troubleshot issues, and provided ongoing client support. Achieved a 100% client satisfaction rate and repeat business from more than three clients through timely delivery and technical quality.
Managed inbound and outbound customer inquiries, providing tailored guidance and improving first-call resolution. Maintained monthly QA scores above 96% through accurate, professional support.
Sustained 100% customer satisfaction for more than six months across phone, email, and video support channels. Documented interactions in internal systems, improving communication efficiency and reducing repeat inquiries by 40%.
Supported a medical team of more than 30 staff members by coordinating daily administrative operations, schedules, and inquiries. Handled over 50 inquiries weekly and helped increase patient satisfaction scores by 30%.
Processed more than 300 patient records each week with zero errors, improving data reliability and reducing appointment delays. Maintained confidentiality and ensured accurate record handling in a healthcare environment.
Bachelor of Science, Software Development
Bachelor of Science in Software Development with a GPA of 3.9/4.0.
Associate of Applied Science, Software Development
Associate of Applied Science in Software Development.
Certificate, Commercial Fundamentals
Certificate in Commercial Fundamentals.
Certificate, Web and Computer Programming
Certificate in Web and Computer Programming.
Certificate, Web Development
Certificate in Web Development.
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration.
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