Customer Support Representative

Scheduled garage door repair, maintenance, and installation service calls using Workiz. Coordinated appointments with clients and dispatched technicians based on job schedules and location requirements.

Communicated technician arrival updates, appointment changes, and service delays to customers. Assisted callers with basic garage door troubleshooting, prepared repair and installation estimates, and escalated requests requiring on-site service.

Processed payments, created invoices, maintained service records, and managed customer information in Workiz. Coordinated with field technicians to ensure they had the appropriate job details and equipment, while also processing payroll accurately and on time.

Provided timely customer support through email, live chat, and text messaging. Addressed customer inquiries and resolved issues while maintaining professional and empathetic communication.

Managed order fulfillment activities in Shopify, including order processing, updates, cancellations, refunds, and exchanges. Used Gorgias to manage customer conversations and maintain accurate support records.

Supported guests with reservations, sales inquiries, and customer service needs while navigating multiple web-based systems. Managed concurrent work streams to improve the guest experience.

Proactively resolved customer concerns using strong computer, internet, communication, and problem-solving skills. Promoted reservation and sales solutions aligned with customer needs.

Provided customer support by resolving inquiries, complaints, and service concerns promptly and professionally. Maintained customer database records and drafted status reports related to service issues.

Mentored team members on project requirements, content accuracy, and adherence to established standards. Helped sustain positive customer relationships through reliable and clear communication.

Handled incoming passenger calls and provided assistance to support travel-related needs. Managed escalated calls from supervisors and worked to resolve customer concerns effectively.

Processed an average of 50 customer inquiries per shift using CRM platforms. Demonstrated strong time management, call handling, and issue-resolution skills.