Lead Generation Specialist and Appointment Setter

Researched and identified high-potential Amazon sellers and e-commerce brands for digital marketing, optimization, branding, PPC, product photography, and product launch services.

Used Helium 10, Amazon seller research, Google Search, LinkedIn, Google Maps, and Google Sheets to research sellers, evaluate product listings and storefronts, gather business details, and maintain lead databases.

Generated 20–40 qualified Amazon seller leads per day, conducted competitor and niche research, and prepared personalized strategic notes and service recommendations for outreach and sales teams.

Conducted outbound prospecting and lead qualification through phone calls, email outreach, and follow-up communications for small and medium-sized business clients.

Managed CRM records, lead-tracking spreadsheets, calendars, appointment reminders, email tasks, customer inquiries, and administrative support activities.

Supported retention efforts and collaborated with management to meet lead generation, appointment-setting, customer service, and workflow efficiency objectives.

Researched influencers across TikTok, Instagram, YouTube, and other social platforms, evaluating engagement, audience demographics, content quality, follower growth, and brand fit.

Built influencer and prospect databases, performed email, direct-message, and social-media outreach, and scheduled discovery calls between influencers, prospects, and client representatives.

Tracked outreach metrics, maintained CRM and Google Sheets records, and used AI-powered research tools to support influencer campaigns, partnership development, and lead generation.

Researched mobile car wash businesses through Google Search and online directories and organized prospect information in Google Sheets.

Conducted outbound calls through RingCentral, qualified prospects, scheduled appointments and follow-ups, and accurately updated lead statuses and communication notes.

Coordinated with team members to maintain timely follow-ups and effective lead management.

Conducted outbound calls to prospective and existing customers to qualify pest control needs and schedule inspections and service appointments.

Coordinated technician calendars, appointment confirmations, rescheduling, and follow-ups to reduce cancellations and improve route productivity.

Maintained CRM customer records and service notes, handled inbound inquiries, and met appointment-setting targets while maintaining high customer satisfaction.

Reviewed videos, comments, profiles, and live streams against TikTok Community Guidelines and platform policies.

Identified policy violations involving hate speech, harassment, violence, misinformation, nudity, self-harm, and other unsafe content, escalating sensitive cases when required.

Maintained accurate moderation records, met productivity and quality metrics, and protected user confidentiality and data privacy.

Assisted customers with medication orders, doctor follow-ups, prescription-related inquiries, account updates, and order status requests.

Used SAP ERP to manage customer records, process transactions, enter and verify data, create service requests, and generate operational reports.

Coordinated with internal departments to resolve account discrepancies while maintaining accurate documentation and compliance with procedures.

Retained customers through negotiation, objection handling, and service recovery.

Provided fee waivers and interest credits when appropriate to prevent cancellations and preserve customer relationships.

Provided advanced technical support for Google Nest and Google Home products, including Wi-Fi devices, thermostats, and smart speakers.

Assisted customers with setup, configuration, connectivity, account issues, mobile application integrations, and third-party services.

Diagnosed hardware, software, and network issues, documented interactions, escalated complex cases, and maintained customer satisfaction and quality metrics.

Delivered technical support for consumer audio products, including car audio systems, marine speakers, smart speakers, and home entertainment devices.

Troubleshot sound, setup, connectivity, product malfunction, installation, configuration, and firmware-update issues.

Maintained detailed customer records and met service-level, productivity, and customer satisfaction targets.

Handled inbound inquiries related to advertising accounts, billing, payments, account maintenance, and advertisement changes.

Resolved customer concerns, explained digital advertising products and services, and documented customer interactions accurately.

Met call-quality, productivity, and customer-satisfaction performance metrics.