Aakaash Mehrra

Operations Specialist | Customer Support | Customer Success

Actively looking · Member since 8 Aug 2026

Message

Location: Agra, India

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Senior

About

Professional summary

I am an operations and customer support entrepreneur professional with over 10 years of experience in customer service, business operations, client relationship management, data entry, scheduling, and team coordination through managing my own business.

I have managed customer inquiries across Chat, email, and phone channels, with a focus on rapid issue resolution, customer satisfaction, and clear communication.

My operational experience includes inventory management, retail logistics, digital dispatching, administrative organization, record keeping, and coordinating field teams.

I am proficient in Excel, Power BI, Power Query, Pivot Tables, Word, and PowerPoint. I use data management and reporting skills to maintain accurate records and support informed operational decisions.

I have experience working in pharmacy, air-conditioning services, financial compliance, and customer service environments. I am seeking a remote role in operations, executive assistance, customer support, or customer success.

I bring a detail-oriented, customer-focused approach to work and am comfortable managing multiple priorities in fast-paced environments.

Notice period: Immediately

Experience

Career history

Owner & Manager Self-Owned Business (Pharmacy)

Jan 2022 – Present

Manage daily pharmacy operations, including inventory tracking, stock-level accuracy, retail logistics, and pharmaceutical records. Perform precise data-entry activities to maintain reliable operational information.

Handle real-time customer inquiries through WhatsApp and chat channels, resolving product queries quickly and supporting customer success. Coordinate digital client communications while managing operational priorities, contributing to a 20% reduction in response times.

Operations & Service Coordinator Family Business (Air Conditioning Services)

Aug 2016 – Jan 2022

Provided after-sales support and managed client communications through email, resolving more than 30 customer issues per week while maintaining a 95% satisfaction rate. Supported customers with timely updates and service coordination.

Coordinated teams, managed inventory logistics, and maintained accurate accounting-system data. Optimized remote operations for field technicians through digital dispatching, real-time status tracking, and efficient workflow coordination.

Compliance Associate Raghunandan Money Pvt. Ltd.

Jul 2015 – Jul 2016

Handled phone support and client communications to explain complex compliance requirements for more than 200 active investment clients. Delivered clear, responsive assistance in a fast-paced financial-services environment.

Maintained sensitive financial documentation through accurate data entry and digital record keeping. Also supported administrative organization and travel planning for senior auditors to improve workflow efficiency and response times.

Customer Service Associate Serco Global Services Pvt. Ltd.

Jan 2014 – Jun 2015

Delivered customer service while maintaining strict quality standards and efficient call handling. Consistently met or exceeded monthly service KPIs in a high-volume support environment.

Tracked customer interactions using CRM principles and helped resolve booking-process issues. Converted unstructured client inquiries into actionable service tickets through accurate data entry and organized case handling.

Education

Learning history

Dr. Bhim Rao Ambedkar University, Agra

2014

Bachelor of Commerce (B.Com), Commerce

Bachelor of Commerce degree.

St. Conrad's Inter College, Agra

2011

Intermediate (ISC)

Intermediate education under the ISC curriculum.

St. George's College, Agra

2009

High School (ICSE)

High school education under the ICSE curriculum.

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