Administrative Assistant and Account Manager

I am a bilingual Portuguese and English professional with experience in administrative support, insurance customer service, virtual assistance, and short-term rental property management. I thrive in fast-paced remote environments where organization, responsiveness, and attention to detail are essential.

I have supported clients with commercial and personal insurance policy servicing, including endorsements, cancellations, reinstatements, billing inquiries, audits, inspections, underwriting requests, and carrier coordination. I communicate clearly through phone, email, and text while maintaining reliable follow-up processes.

I also have experience managing short-term rental listings on Airbnb, Booking.com, and Vrbo. I handle guest inquiries, reservation requests, booking modifications, listing accuracy, and coordination of maintenance and operational matters with internal teams.

As a remote virtual assistant, I have organized client data, schedules, workflows, and communications using Google Sheets and Go High Level. I am comfortable managing inbound calls, client messaging, documentation, data entry, and lead-generation outreach independently.

I have taught English online to Brazilian students and supported young children as a teacher's assistant. These roles strengthened my communication, adaptability, lesson-planning, and individualized support skills.

I am a Brazilian citizen with experience collaborating remotely with international clients and teams. I am eager to bring my customer service mindset, administrative capabilities, and multilingual communication skills to a remote support role.