Customer Support Representative

I am a results-oriented and empathetic customer support professional with experience resolving customer inquiries, preserving brand reputation, and delivering high-quality service.

I guide customers through website registration, navigation, and home-listing searches while using active listening and effective problem-solving to address complex issues.

I also have virtual assistant experience supporting executives through calendar scheduling, inbox management, meeting minutes, documentation, data entry, and client communication.

My quality assurance background includes evaluating customer calls, emails, and chats, scoring interactions against quality standards, and monitoring compliance with company policies and scripts.

I am proficient with Google Workspace, Microsoft Office, CRM and project management tools, and collaboration platforms such as Trello, Zoom, and Slack.

I bring strong communication, organization, time management, critical thinking, de-escalation, and team collaboration skills to customer support and administrative roles.