Ademola Adegbola

Customer Support and Data Entry Professional

Actively looking · Member since 9 Aug 2026

Message

Location: Abuja, Nigeria

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Mid

About

Professional summary

I am a detail-oriented Customer Support and Data Entry professional with over three years of experience managing high-volume records and delivering client-facing support.

I accurately input, validate, audit, and clean data across spreadsheets, databases, and CRM systems. I have maintained approximately 99% data accuracy while handling customer, company, and invoice-related records.

I provide customer support through email, phone, and online channels, documenting issues, tracking follow-ups, and resolving inquiries professionally. I am familiar with ticket prioritization, tagging, macros, internal notes, and structured support workflows.

I am proficient with Microsoft Excel, Google Sheets, Microsoft Office, Google Workspace, CRM software, and Zendesk. I also have experience preparing operational reports, coordinating calendars, maintaining confidential documentation, and supporting recruitment administration.

My background in Computer Science also includes front-end web technologies such as HTML, CSS, Bootstrap, JavaScript, React, and WordPress. I work independently and effectively in remote, fast-paced environments while maintaining strong attention to detail and service standards.

Tech stack & tools

Working toolkit

Communications

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Experience

Career history

Front-End Developer & Customer Support Stable Syntax

Sep 2025 – Jun 2026

Managed customer inquiries through email and maintained professional, timely communication with clients. Provided front-line technical support for website-related issues and responded to requests across multiple channels.

Documented customer issues and tracked resolutions using structured support workflows, including prioritization, tagging, macros, and internal notes. Maintained project documentation, timelines, invoices, and client communication records while accurately gathering client requirements and collaborating to resolve issues.

Administrative & Customer Support Assistant Moward Global Resources

Jan 2023 – Apr 2025

Delivered customer support via phone, email, and online channels, resolving inquiries and maintaining accurate interaction and follow-up records. Coordinated appointments, meetings, and schedules for management while handling confidential customer and company documentation.

Entered, updated, audited, validated, and cleaned customer and company data across spreadsheets and CRM systems, maintaining approximately 99% accuracy. Prepared weekly operational reports, performed quality checks on large datasets, screened job candidates, and collaborated with internal teams to resolve customer concerns and improve service delivery.