I am a detail-oriented healthcare administration professional with an Associate Degree in Health Information Technology and extensive experience in administrative support, records management, customer service, and operations coordination.
I have a strong background in healthcare administration, including appointment scheduling, patient communication, medical and insurance record management, and confidential handling of sensitive information.
I am skilled at maintaining accurate documentation, processing requests, managing workflows, and delivering professional support in fast-paced environments. My experience also includes customer inquiries through phone, email, and live chat.
I bring leadership and operations experience from supervising staff, delegating assignments, maintaining site safety, and preparing daily, incident, and documentation reports.
I am proficient with electronic health records, Microsoft Office Suite, data entry, medical terminology, and HIPAA-aware information handling. I am seeking a healthcare, medical office, administrative, or remote support opportunity where I can apply my organizational and technical abilities.
Provided customer service support by responding to customer inquiries through phone, email, and live chat channels.
Processed orders, returns, refunds, and cancellations while following ticket-system workflows. Built and maintained positive customer relationships.
Coordinated daily operations and maintained accurate organizational records.
Delegated tasks to staff and completed daily operational reports.
Supervised staff and maintained safety at assigned sites.
Prepared incident and documentation reports, delegated tasks, and supported visitors and law enforcement personnel.
Scheduled appointments and managed patient communications in a primary care environment.
Maintained confidential medical and insurance records and supported administrative and clerical office tasks.
Diploma
High school diploma.
Associate Degree, Health Information Technology
Associate Degree in Health Information Technology.
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