I am a Technical Support Specialist with over two years of experience resolving software, network, and application issues for internal users. I handle more than 20 user tickets daily through ticketing systems and direct support channels, with a focus on reliable, timely resolution.
My full-stack development background helps me investigate root causes beyond standard troubleshooting scripts. I use my knowledge of web applications, databases, and backend systems to reduce escalations and improve resolution times for recurring issues.
I have hands-on experience supporting Windows environments, browser and hardware/software issues, Active Directory, basic Linux, and PowerShell. I am familiar with remote support and ticketing tools including Jira Service Management, Zendesk, ZohoDesk, TeamViewer, and AnyDesk.
Alongside support work, I have developed responsive web applications using React, PHP, MySQL, MongoDB, JavaScript, and REST APIs. This experience allows me to communicate effectively with both end users and technical teams.
I am fluent in Arabic and professionally proficient in English, with basic French knowledge. I am seeking a remote Technical Support, Customer Support, or SaaS Support role and am available to overlap with EU and US working hours.
I work from Constantine, Algeria, with a stable remote connection and a user-focused approach. I enjoy solving technical problems, improving user experiences, and helping teams maintain dependable systems.
