I am a detail-driven Data Entry and Records Management Specialist with over three years of experience managing high-volume operational data, customer records, and CRM workflows. I focus on accuracy, traceability, and maintaining clean, reliable information across customer service and operational systems.
I have hands-on experience processing account updates, customer interactions, tickets, and operational cases in fast-paced environments. My work includes daily data audits, duplicate-record reduction, data reconciliation, and the standardization of data-entry procedures with cross-functional teams.
I am advanced in Microsoft Excel and Google Sheets, including Pivot Tables, XLOOKUP, Power Query, and data validation. I have also created automated reporting dashboards, monitored service KPIs, and reduced reporting turnaround times for management teams.
My technical foundation includes Power BI, basic SQL querying, Jira, Salesforce, Zendesk, and internal CRM platforms. I combine these tools with strong typing accuracy, attention to detail, time management, and disciplined remote-work practices.
I am currently pursuing a B.S. in Systems Engineering at Universidad Galileo. I am building on my operational data-entry background to develop further capabilities in data analytics, reporting, and data quality management.
I log and update more than 50 daily customer interactions from alternative channels in internal CRM systems, ensuring complete case traceability.
I perform daily data audits to identify and correct customer-profile inconsistencies, helping reduce duplicate records by 15%. I also coordinate with cross-functional teams to standardize data-entry protocols and improve information flow.
I managed the full lifecycle of more than 200 monthly operational cases using Excel and internal tracking systems. I monitored KPIs across four service channels and performed daily data reconciliation to maintain system accuracy.
I built automated weekly dashboards using Pivot Tables and Power Query, reducing reporting delivery time from four hours to one hour. I also trained two new team members in data-entry best practices and spreadsheet management.
I processed high volumes of account updates and ticket-creation requests, handling approximately 80 to 100 cases per shift through Jira and proprietary CRM tools in a fully remote environment.
I maintained a 99.7% data-capture quality score for more than 12 months. I was recognized as Employee of the Month for three consecutive months for exceeding accuracy and productivity targets.
B.S. in Systems Engineering, Systems Engineering
In progress.
High School Diploma
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