Data Analyst / Account Manager / Sales Professional

Managed rider operations across 11 provinces in the Northern region, supporting a network of more than 400 delivery partners. Analyzed fill rate, supply-demand balance, weather impact, and operational KPIs to optimize service levels.

Used advanced Excel, BigQuery, dashboards, and reporting tools to extract and interpret large datasets for operational decision-making. Improved rider support satisfaction by approximately 20% through enhanced in-person and remote assistance processes.

Managed inventory and distribution of rider equipment while ensuring availability and accurate tracking. Worked independently across office and logistics hub environments and collaborated with cross-functional teams.

Generated more than USD 5,000 in sales during the first month on the sales floor. Identified customer needs and matched premium guests with tailored vacation packages.

Built strong relationships with VIP clients to increase repeat business and long-term customer value. Delivered personalized guest experiences focused on satisfaction, loyalty, and sales results.

Managed a high volume of customer accounts with a focus on retention and resolution of complex cases. Served as the primary point of contact for escalated customer issues.

Achieved one of the highest customer retention rates on the team by building trust with clients considering contract cancellations. Reduced churn and improved customer satisfaction through effective conflict resolution.

Created a direct communication bridge between customers and internal teams, improving resolution speed and coordination.

Completed studies in Business Administration with a minor in International Relations.