I am a customer-centric business development and sales professional with more than eight years of experience supporting customer relationships, lead generation, account management, and business growth.
I have experience engaging prospects and customers through phone, email, and follow-up communications. I build relationships with decision-makers, identify cross-selling and upselling opportunities, and help move qualified leads through the sales process.
I am comfortable using CRM systems to maintain accurate records, manage leads, track customer interactions, and improve workflow visibility. I value organized processes, timely communication, and customer-first problem solving.
My background includes B2B sales, cold calling, appointment setting, customer support, account management, order coordination, and digital marketing. I am skilled at handling objections, communicating product value, and maintaining productive customer relationships.
I am authorized to work in the United States for any employer and am willing to relocate anywhere. I am currently pursuing studies in software engineering while continuing to develop my professional sales and customer experience capabilities.
Managed customer interactions through phone and email, providing prompt resolutions and effective follow-up.
Maintained accurate CRM records to improve team visibility and workflow efficiency. Built strong relationships with decision-makers and supported cross-selling opportunities.
Developed and maintained relationships with key clients to support repeat business and referrals. Researched target industries and companies to identify qualified prospects for appointment-setting campaigns.
Used CRM software to manage leads, developed cold-calling scripts, handled objections, scheduled appointments, and maintained follow-up processes. Participated in training focused on phone etiquette, objection handling, closing skills, and appointment conversion.
Generated leads through cold calling, email campaigns, and networking events. Used CRM software to track leads, maintain accurate data, and ensure timely follow-up.
Built relationships with decision-makers in target companies, implemented lead scoring to prioritize high-quality prospects, and identified cross-selling and upselling opportunities. Prepared reports on lead-generation activities, progress, challenges, and improvement recommendations.
Supported account management activities with a focus on customer service excellence, logistics, coordination, and order management.
Contributed to CRM systems and process-improvement efforts while maintaining a customer-first approach to problem solving. Participated in community service projects and completed customer service-related certifications.
Software Engineering, Software Engineering
Currently enrolled in a remote Software Engineering program.
GED, General Studies
Completed upper secondary education. Completed with distinction and received Who's Who Among Outstanding Students recognition.
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