I am a customer service and operations professional with experience in information analysis, technical support, database administration, incident management, and customer care.
I have supported students, medical professionals, insurance clients, and financial-services customers through phone, email, chat, WhatsApp, and other digital channels. I focus on resolving requests efficiently and delivering a positive customer experience.
I am experienced in managing CRM platforms, updating records, tracking cases, coordinating schedules, and maintaining patient, customer, and policy information accurately.
I have contributed to reducing customer wait times, user dissatisfaction, processing errors, and operational delays through structured follow-up and effective issue resolution.
I bring strong communication, research, organization, and problem-solving skills. I work effectively both independently and collaboratively with cross-functional teams.
I am interested in customer support, technical support, operations, data management, and incident-management roles where I can improve processes and help users succeed.
Provided remote technical support to students and resolved service requests through chat, email, WhatsApp, and telephone. Managed teacher schedules and maintained follow-up on customer cases.
Improved response efficiency, reducing waiting time by 30%. Handled complaints, supported customer retention, and collaborated with internal teams to strengthen service quality and performance.
Provided technical support to physicians using clinical information systems and verified and updated medical reports in accordance with applicable standards. Administered patient databases and managed information through CRM platforms.
Reviewed medication fee schedules, implemented multichannel follow-up strategies, and coordinated appointment control. Reduced user dissatisfaction by 40% through efficient complaint management and issue resolution.
Managed and resolved technical incidents involving printing equipment. Delivered remote assistance through telephone, email, and digital communication channels.
Controlled inventories of supplies and consumables, and coordinated equipment dispatches and receipts with suppliers to support operational continuity.
Managed administrative processes for insurance policies, including claims and reimbursements. Registered patients and kept customer information updated in internal systems.
Followed up on claims and response times, while providing personalized guidance to users regarding coverage, procedures, and required documentation.
Analyzed and approved applications for enrollment in health plans. Managed account movements, including additions, modifications, and exclusions.
Issued, renewed, and quoted insurance policies. Validated coverage, reimbursements, and authorizations in coordination with customer service teams.
Managed collection activities for mortgage, vehicle, credit card, and other credit accounts from different banking institutions.
Supported the follow-up of outstanding balances and customer payment obligations across multiple financial products.
TSU, Administrative Management
Higher technical degree in Administrative Management.
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