I am a Customer Support and CRM Operations professional with hands-on experience supporting users, managing operational data, resolving functional system issues, and coordinating vendor escalations in the healthcare sector.
In my most recent role at VITA'S S.A., I became the primary internal contact for two third-party healthcare management platforms. I supported workflows related to member data, scheduling, billing, and records while guiding staff and providers through system processes.
I am experienced in triaging requests, documenting incidents, following tickets through resolution, communicating progress updates, and improving internal support documentation. I value data accuracy, clear communication, and reliable case follow-up.
My customer support background includes multichannel assistance through phone, in-person, and digital channels. I have managed appointment scheduling, administrative requests, customer information, and inquiry resolution.
I also manage independent digital projects remotely, coordinating client intake, requirements, feedback, revisions, approvals, documentation, and delivery timelines. I am available for remote work and collaborate effectively with distributed teams.
I hold certified training in HubSpot Service Hub, HubSpot Reporting, Jira Service Management, and inbound methodology. I am a native Spanish speaker with C2 English proficiency and basic Portuguese knowledge.
