Senior IT Business Analyst

Led end-to-end business analysis for enterprise transportation modernization initiatives. Facilitated requirements workshops with business, operations, engineering, and technology stakeholders and produced BRDs, FRDs, user stories, acceptance criteria, process flows, and traceability matrices.

Analyzed operational databases with SQL to validate transaction data and identify discrepancies. Built Power BI and Excel reporting solutions, created source-to-target mappings and interface documentation, and partnered with data engineers and developers on integrations, APIs, database structures, and migration requirements.

Directed SIT, UAT, defect triage, production validation, and release readiness activities. Identified workflow bottlenecks and automation opportunities, while presenting project risks, data findings, and solution recommendations to leadership.

Analyzed sales, inventory, procurement, order management, and customer operations to identify opportunities to improve retail performance. Gathered requirements from business users and operational stakeholders, translating needs into functional requirements, user stories, process models, business rules, and report specifications.

Queried retail databases using SQL to analyze sales transactions, inventory movement, product performance, and customer trends. Developed Power BI, Tableau, and Excel dashboards for sales, inventory, fulfillment, and operational KPIs, and performed data profiling, cleansing, reconciliation, and validation.

Collaborated with solution architects, developers, QA engineers, and data engineers on enterprise applications, API integrations, database enhancements, and production deployments. Supported SIT, UAT, defect tracking, release validation, and created SOPs, user guides, and training materials.

Analyzed policy, claims, premium, customer, underwriting, and operational data for insurance reporting and process-improvement initiatives. Worked with underwriting, claims, finance, and operations stakeholders to define business requirements, functional requirements, workflows, and reporting needs.

Executed SQL queries and reconciliation checks across insurance databases to validate policy and claims information. Developed BRDs, FRDs, user stories, process maps, data dictionaries, traceability matrices, source-to-target mappings, and transformation rules for downstream reporting.

Coordinated SIT, UAT, defect analysis, and requirements validation for system enhancements. Partnered with development and database teams to investigate data-quality issues and delivered dashboards and analytical reports covering claims volume, policy performance, premium trends, and service-level indicators.

Master of Science in Technology Management. Grade: 3.78/4.0.

Bachelor degree in Electrical and Electronics Engineering.